1. The platform
These terms apply to carservice.hk and partner.carservice.hk. Carservice provides a platform for posting vehicle service requests, comparing garage quotes and managing conversations. Platform enquiries may be sent to [email protected]. You must be at least 18 and authorised to request work on the vehicle or act for the garage.
2. Our role
Garages are independent service providers. Carservice does not perform repairs, diagnose vehicles, collect or deliver vehicles, or provide a repair warranty. Registration or an invitation does not mean a garage has been professionally inspected or endorsed. The customer should assess the garage and confirm any licences, qualifications, insurance and warranty relevant to the work. Carservice remains responsible for its own conduct as required by applicable law.
3. Customer requests and private access
Customers may start a request using an email address or WhatsApp number and open their workspace through a private link. Keep these links confidential: possession can grant access to your requests. Provide accurate information and only upload material you are entitled to share. Remove unrelated people’s details, registration documents and unnecessary identifiers from photos. You may post another request, close a request or mark work completed in the app.
4. Garage invitations and registration
A garage invitation opens a read-only board of limited job summaries. The invitation is tied to a garage record; it does not establish a registered account or permission to quote, message or access customer contact details. To participate, the garage representative must register an email and password, verify the email, confirm authority to represent the garage, accept these terms and acknowledge the Privacy Policy. Phone number is optional. Protect your password and access links and tell us about unauthorised access.
5. Quotes and questions
Registered garages may view open published jobs, ask questions and submit fixed prices, ranges or estimates. Describe what is included, exclusions, inspection requirements, parts, labour, additional charges and availability clearly. Do not represent an estimate as a guaranteed fixed price. Obtain the customer’s agreement before additional work or changes to the agreed scope or price. Job matching and quotes do not guarantee a response, booking or minimum volume of work.
6. Choosing a garage and arranging work
Choosing a garage authorises us to share the customer contact details with that garage. It is an introduction, not a confirmed repair appointment by itself. The customer and garage must confirm scope, price, timing, payment arrangements and any warranty directly before work starts. Any contract to perform vehicle services is between the customer and garage. Garages are responsible for their work, safety, invoices and agreed warranties, subject to applicable law.
7. Payments and fees
The current platform does not collect repair payments, take deposits or sell paid access to leads. Customers arrange payment directly with the garage on the terms they agree. Do not assume Carservice holds funds or provides escrow, refunds or payment protection. Any future platform fee would require clear notice and agreement before it applies.
8. Messaging, notifications and appropriate use
Questions and replies stay linked to a job. We may review conversations and use automated checks to limit contact-detail leakage, spam, abuse and misuse. Messages may be rejected or access restricted for those reasons. Before a garage is chosen, use the job conversation rather than attempting to obtain private contact details. Garages may use customer information only to respond to the request and provide agreed services; they must not sell it, scrape it or use it for unrelated marketing. Notification choices and message language are available in Settings; verification and essential account-security messages may still be needed.
9. Content and availability
You retain rights in your uploads and grant us permission to host, display and process them to run the request, quote and conversation features. Public job summaries require the customer’s separate listing choice. Invited garages may see limited summaries; registered garages may see the request details needed to prepare a response. The platform may experience outages and we do not guarantee that every garage responds. We may remove unlawful or abusive content and restrict misuse. You can contact us to report a problem.
10. Complaints and responsibility
Raise repair, price or warranty problems with the garage promptly and keep the agreed quote and relevant messages. You may also contact Carservice about platform conduct or to report a garage. We may assist communication but do not promise a dispute outcome. Nothing in these terms removes rights or excludes liabilities that cannot lawfully be removed or excluded, including responsibility for fraud or other non-excludable conduct.
11. Changes, access and governing law
We may update the platform and these terms. Material changes will be identified through an updated version and, where participation requires it, a new acceptance step. A new version does not retrospectively alter an agreed repair contract. You can stop using the platform and ask us about closing your account and handling its data. These platform terms are governed by Hong Kong law; applicable statutory rights are preserved.
12. Contact
For platform questions, complaints, access problems or notices, contact [email protected]. For personal-data access, correction or deletion requests, see the Privacy Policy. Version: 2026-10-11-v3. Updated: 11 October 2026.
